When We Despatch
We try our best to despatch many orders the next day if you place your order before 2pm on a weekday. Some orders may be despatched a little later, up to 5 days from placing the order.
You will receive a confirmation email once your order has been processed.
Delivery To GB
Delivery costs are based on total weight of an order and is calculated at time of order. The below table can be used as a guide:
|Weight||Price (estimate)||Delivery time (estimate)|
|Under 1kg||£2.99*||Standard delivery service of 2-4 working days|
|1-2kg||£4.35*||Standard delivery service of 2-4 working days|
|2-5kg||£5.90*||Standard delivery service of 2-4 working days|
We use Evri© (previously Hermes) for our deliveries. This is to ensure the safe and efficient delivery of all our internet orders. The table above details the estimated delivery costs as guide; however, these may differ depending on the order and if delivery is to a Special UK Area*
*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man. Available options will be shown during checkout. There are surcharges and restrictions on deliveries to these areas imposed by our couriers. Special UK Areas are defined as the following postcode areas: AB36-38, AB55-56, BT, FK17-21, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE
We may require a signature
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour, or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.
If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.
If we anticipate a delay
If for any reason there is an extended or unforeseen delay with your order, we will be in contact with you to notify you of the delay and provide you with an alternative date for delivery.
If you are not happy with the revised date, your order will be cancelled, and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.
Problem with the delivery
Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
European, International, Ireland, Northern Ireland & Channel Islands Delivery – Unavailable
Due to carrier services being unavailable, we don’t offer European, International, Republic of Ireland and Northern Ireland delivery services.